Shipping policy
Shipping Policy
Thank you for shopping with Vinesia. We take pride in delivering authentic handcrafted Jordanian souvenirs and decor to customers around the world.
Processing Time All orders are handcrafted or carefully prepared before shipment. Please allow 3–5 business days for order processing.
Please note: Mosaic pieces are made to order and require additional production time. Please consider waiting 4–8 weeks for mosaic orders before shipment since mosaics need to be made before getting delivered and this depends on the mosaics size and details.
Domestic Shipping (Jordan)
- Standard delivery: 2–4 business days
- Shipping fees calculated at checkout
International Shipping
- We ship worldwide. Delivery times vary by destination, typically 7–21 business days.
- International shipping fees are calculated at checkout based on weight and destination.
- Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Order Tracking Once your order ships, you will receive a confirmation email with tracking information.
Damaged or Lost Items If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Contact Us For any shipping inquiries, please reach out through our contact page or email us directly.
